Privacy Policy for phelomirixa.com

Your privacy is a core part of our commitment to responsible, ethical support. This policy explains how we collect, use, and protect your personal information in Canada.

What information we collect

We collect only the information needed to provide our services with care and safety.

• Contact details such as your name, phone number, and email when you get in touch with us.
• Information you provide in forms or during interactions, like feedback or requests for support.
• Usage details from our website, including browsing data and device type, collected via necessary cookies.
• Any communications and records related to your support sessions or inquiries, held securely.

How we use your data

Your information is used only for purposes directly related to your wellbeing and service experience.

• Responding to your questions or requests and providing emotional intelligence services.
• Personalizing the guidance and support resources we offer to you.
• Communicating updates, changes, or important information regarding your sessions.
• Complying with Canadian laws and professional ethical standards, as is necessary.

Legal basis for processing

We process personal information as allowed by Canadian privacy laws and applicable regulations.

Processing is based on your consent, for service delivery, or as required by law. You may withdraw consent at any time by contacting us.

Information sharing

We keep your data confidential, sharing only when required or with your permission.

• Trusted service providers we partner with, like secure email or web hosting, under strict privacy obligations.
• Government or regulatory bodies, as required by law or professional standards.
• If you request it, to other professionals (like another support provider) with your written permission.

Data security

Your privacy is protected with secure systems, encrypted communication, and regular reviews of our data protection policies. We update our safeguards as needed to match evolving best practices. Only authorized personnel have access to your information.

Your rights

You have rights regarding your information under Canadian law. We respect your choices at every stage.

• Request a copy of your data or review the details we hold about you.
• Ask for corrections to your information if anything is inaccurate or outdated.
• Withdraw consent for processing or request deletion of your information where appropriate.
• Raise concerns about your data privacy, and we commit to a timely response.

Cookies and tracking

We use minimal, necessary cookies to ensure secure, smooth site operation. You can manage preferences through your browser settings.

Cookies policy Cookies policy

Contact us

For questions about your privacy, please reach out and our team will respond as promptly as possible.

Policy changes and updates

We may revise this policy to stay up-to-date with laws or practices. Changes will be posted with the latest revision date.